Our Commitment to You

September 22, 2025

We’re working to resolve the refund and reimbursement claims submitted following the recent labour disruption, and we’re committed to making this right.

For any upcoming travel, rest assured that Air Canada and Air Canada Rouge flights are operating as scheduled. Air Canada has started arbitration with flight attendants represented by CUPE, and there will be no strike or lockout. You can plan, book and travel with full confidence.

Out-of-town expenses

Recognizing the diverse challenges our customers have faced during this disruption, we are approaching each situation with flexibility and care.

If you were a customer on an Air Canada or Air Canada Rouge flight scheduled between August 15, 2025, and August 23, 2025, your flight was cancelled, and you were unable to return home, you can submit your reasonable expenses, such as overnight accommodations and meals, for reimbursement.

This is in addition to reimbursing other reasonable transportation costs under our flexible rebooking policy if we were unable to rebook you.

All claims should be submitted on our Reimbursement Assistance – Labour Disruption page, and be supported by receipts and a brief explanation.

Flexible Rebooking Policy

Did you book on another airline or make alternate transport arrangements?

If you booked your own alternative transportation, we have made an exception to our standard policy so that you are eligible for reimbursement of a reasonable fare on another airline if:

you had an Air Canada or Air Canada Rouge flight scheduled to depart between August 15, 2025, and August 23, 2025, that was cancelled,
you received an email from Air Canada stating we were unable to rebook you, or you were offered alternative flight options that would depart more than 5 days from your original departure,
you chose a flight in the same or lower cabin than your original flight,
you chose flights or alternative transportation options (e.g. bus, ferry, car, etc.) between the same origin and destination (including departing from another airport in the same city) with the same travelling companions on your booking (changes to connecting points or adding/removing connections are eligible, as long as you chose a continuous journey),
your alternative transportation option departed within 5 days of your cancelled flight, and
you booked the most reasonable and economical option(s) for your alternative travel, which prioritized reaching your destination as soon as possible.

Please see below for Frequently Asked Questions.

A message from Air Canada

Speeding up the claims process

Refunds may be reviewed and processed separately from reimbursement claims for expenses such as accommodations, meals, and tickets booked on other airlines/alternative transportation.
If we notice something missing from your submission, you can expect to hear from us.

Frequently Asked Questions

My flight was cancelled due to the labour disruptions. How do I request a refund?

If your Air Canada or Air Canada Rouge flight was cancelled between August 15, 2025, and August 23, 2025, you can request a refund for the unused portion of your ticket. You also have the option to hold the value as a Future Travel Credit. To request a refund, please use our self-service tools to manage your booking. If you’re a travel agent, please use Air Canada Vacations’ agent portal self-service tools to manage your client’s booking.

If you would like to opt for a Future Travel Credit for the full amount, you can request it here.

Will I get a refund to my original form of payment?

Yes. Refunds will be processed to the original form of payment, provided the request meets Air Canada Vacations’ criteria for cancellations during the labour disruption period.

What documentation do I need to submit for reimbursement?

For your claim to be considered for reimbursement, please include:

All relevant receipts for expenses such as accommodations, meals, or alternate transport
Booking confirmations
A brief explanation of your situation
Any correspondence or documentation related to your disrupted travel

How long does it take to receive a refund and/or reimbursement after submitting a request?

The current volume of reimbursement requests is very high, but we’re committed to resolving every claim quickly and accurately. Refunds will be processed within 30 calendar days, and provided that all required documentation is received, reimbursement requests will be processed within four to six weeks from the date you submitted.

Your patience is greatly appreciated as we work through these claims. Please be assured we are working quickly and diligently to resolve every claim.

Will I receive any compensation or reimbursement for costs incurred at destination due to the labour disruptions? (e.g. cancelled hotel booking, car hire etc.)

We are supporting our customers who were disrupted while away from home with reasonable overnight expenses, such as hotels and meals. To request a refund for out of pocket expenses incurred between August 15 to 23, 2025, click here to access Air Canada’s Refund Assistance due to Labour Action policy.

I decided to use another mode of transportation to get to my destination (e.g. another airline/rental car/other ground transportation). Will I be compensated?

If you booked your own alternative transportation, you may be eligible exceptionally, due to the significant impact of the labour disruption, to reimbursement of a reasonable fare on another airline within 5 days of your original departure date. Please click here for more information. Conditions apply.

My flight was cancelled, and the flight options you offered me did not work for me, so I decided to cancel my booking. Will I get my Aeroplan points and earn towards Elite status?

No – if you did not end up travelling, you will not earn any Aeroplan points or Status Qualifying Miles, Segments or Dollars.

Still need help?
You can contact us directly at 1-866-529-2079. Please note that wait times may be longer than usual. We thank you for your patience.