In an ongoing effort to offer a seamless experience for all our travellers, we provide the following services and information to assist with travel plans for persons with a visible or non-visible disability.
Accessibility services
To learn more about the services provided by Air Canada, Air Canada Rouge and Air Canada Express*, please visit the Accessible Travel section of Air Canada’s website.
If you are interested in accessible accommodations, please call us toll-free at 1-866-529-2079. Our team will assist you in confirming accessible room options for your chosen hotel.
Feedback on our Accessibility Plan
To provide accessibility feedback, email us at: accessibilite.accessibility@vacv.com.
You can also reach us by mail:
Air Canada Vacations
1440 St. Catherine Street West, Suite 600
Montreal, Quebec
H3G 1R8
Your feedback will be acknowledged in the same manner it was received.
Accessibility Plan
Air Canada Vacations is committed to being leaders in accessible travel and believe in designing our products and services with accessibility in mind.
Alternate formats
You can request our Accessibility Plan in any of the formats below by email: accessibilite.accessibility@vacv.com.
Print
Please allow 15 days
Large print
Please allow 15 days
Braille
Please allow 45 days
Audio
Please allow 45 days
