PRIVACY & COOKIES

Your privacy is of the utmost importance and Air Canada Vacations makes every effort to respect it. You always control the information you provide to Air Canada Vacations when planning your travels, and how it is used. The following guidelines will explain how your information is gathered, protected and used on the Air Canada Vacations website. For information on the cookies and other tracking technologies we use on websites, please see the aircanada.com Cookies and Tracking Technologies policy.

What kind of information will Air Canada Vacations collect about me?

Air Canada Vacations will collect personal information from you when you book a hotel, such as first name, last name, preferred language of correspondence, closest departure airport, e-mail address, password, password hint, mailing address (street number, apt/suite, street name), and telephone number. Air Canada Vacations needs this information for various reasons, including:

  • making hotel reservations
  • contacting you, if necessary
  • tailoring the Hotels section of the Air Canada Vacations’ website to meet your personal needs
  • improving Air Canada Vacations' services

Air Canada Vacations will use your e-mail address to confirm your hotel booking, and, send newsletters, if you wish to receive them.

Booking an accommodation Online 

You can book a hotel on the website by providing Air Canada Vacations with the billing address, number, type, cardholder name, and expiration date of the credit card you use when booking online. When you book a hotel for a companion through Air Canada Vacations, personal information about that individual will be collected.

Will Air Canada Vacations share my information with anyone else?

When you book a hotel (s) room online, Air Canada Vacations will only provide the necessary information about you to the hotel, or other third parties, in order to complete your travel arrangements and ensure your experience is a pleasant one. 

Air Canada Vacations has a unique partnership with Aeroplan®, offering you the opportunity to earn points on your Aeroplan account for purchases made online with Air Canada Vacations. Air Canada Vacations is required to exchange information with Aeroplan in order to ensure that your account is maintained and that points earned with Air Canada Vacations that are earned or redeemed through an Air Canada Vacations booking are credited and debited correctly. The information exchanged is limited to what is necessary to meet this purpose.

Air Canada Vacations will provide personal information for products and services purchased or reserved on the Air Canada Vacations website to companies acting as agents, such as hotel suppliers, on behalf of Air Canada Vacations in order to provide the requested service. The information will not be shared for marketing purposes nor will Air Canada Vacations sell or distribute members' information to third parties, other than as outlined in this policy. 

Please note that third party partners may have privacy policies and practices that differ from those in effect for Air Canada Vacations. We encourage you to review each partner's policy and procedures for collecting, using, and disclosing your information. Air Canada Vacations will occasionally share aggregated information with our service providers. This data is anonymized consequently, it , does not contain any personal information, and is used strictly to develop the site.

Air Canada Vacations will also occasionally share aggregated information with our service providers. This data does not contain any personal information, and is used strictly to develop the site.

How can I manage what information and marketing communications Air Canada Vacations will offer to me?

Air Canada Vacations email offers

When you book your hotel at myhotels.aircanada.com, you will be able to opt-in to receive informational and promotional emails.When you book your hotel at myhotels.aircanada.com you are added to our email list that will be used to contact you with offers that we feel will be of interest to you. If you do not want Air Canada Vacations to contact you with offers you may withdraw your consent at any time simply by opting out. In addition, all emails sent to you by Air Canada Vacations contain simple instructions telling you how to "unsubscribe."

If you subscribed to our newsletters, you will occasionally receive e-mails about promotions, hot deals, new products or services, and personalized news items. Air Canada Vacations' intent is to deliver information that is interesting, exciting and informative. However, we understand and respect that you may prefer not to receive such information. If you decide you no longer would like Air Canada Vacations to send you email newsletters, you may withdraw your consent by unsubscribing at any time. You can find an “unsubscribe” link at the bottom of every promotional email you receive by Air Canada Vacations. You can opt-out of this by following the instructions on electronic mail and newsletters.

How does Air Canada Vacations protect my information?

All the information you provide to Air Canada Vacations is transmitted using SSL (Secure Socket Layer) encryption, a proven coding system that enables your browser to automatically encrypt (scramble) data before it is sent.

Is there anything else I should know about the Air Canada Vacations Privacy Policy?

Air Canada Vacations is not responsible for the protection of your privacy on links beyond the Air Canada Vacations wWebsite. Please read each site's individual privacy statements, as their policies and practices may differ from Air Canada Vacations'. Air Canada Vacations may disclose members' personal information under certain circumstances:

  • when required by law
  • when requested by certain government authorities whose enabling legislation permits such requests
  • when deemed necessary to protect the rights or properties of Air Canada Vacations

How does Air Canada Vacations communicate changes about their privacy practices and policy?

Any material changes to the Air Canada Vacations Privacy Policy will be published in this privacy statement and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Policy under which the information was collected.

Additionally, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

How do I contact Air Canada Vacations if I have questions about this privacy policy?

Please email any questions or comments regarding this Privacy Policy to privacy@vacv.com and be sure to include "Privacy Policy" in your subject line. Air Canada Vacations will try to answer all reasonable inquiries within five business days.

Transparency

Air Canada Vacations ensures that it’s Privacy Policy concerning the management of personal information is readily accessible to any person and especially to its customers. Air Canada Vacations makes available copies of this Policy, which may be obtained at any time by addressing a request for this purpose to the AIR CANADA VACATIONS Privacy Officer.

Access to personal information

On request, any person is entitled to be informed of the existence of personal information held by AIR CANADA VACATIONS regarding that person, the use that is made of it and whether this information has been disclosed to third parties. A person is also entitled to consult the information held by AIR CANADA VACATIONS regarding that person, subject to the exceptions prescribed by law. A person may also contest the accuracy or completeness of the information and request that corrections be made to it. 

To exercise rights of access or rectification, individuals may contact the AIR CANADA VACATIONS Privacy Officer at the following address: 

Air Canada Vacations,
1440 St. Catherine St. West, Suite 600,
Montreal, Quebec, 
H3G 1R8

Individual applicants must identify themselves, and sign their applications so as to prevent fraud or the unjustified transmission of personal information to third parties. Individuals must provide sufficient information so that it is possible for AIR CANADA VACATIONS to inform them of the existence, use of, and disclosure of personal information. AIR CANADA VACATIONS processes applications for access to or rectification of personal information within thirty (30) days of receipt of the application. This deadline may be extended by an additional period of thirty (30) days when processing of the application would seriously impede AIR CANADA VACATIONS' activities or the circumstances or scope of the application make it impossible to comply with this deadline. In general, AIR CANADA VACATIONS does not charge any fee for allowing a person to have access to the personal information held regarding that person and to obtain rectification of information. However, reasonable fees may be charged when the application for access or rectification is complex. AIR CANADA VACATIONS rectifies personal information to the extent that the person concerned establishes the incompleteness or inaccuracy of the information. Rectification may involve correction or deletion of the information or the addition of supplementary information. If the person concerned is not satisfied with the response provided to an application for access or rectification, the person may file a complaint with the AIR CANADA VACATIONS Privacy Officer.

Complaints regarding non-observance of the Policy

An individual may complain to AIR CANADA VACATIONS where the individual feels there has been non-compliance with this Policy and the commitments regarding privacy and the rules it contains by applying to the AIR CANADA VACATIONS Privacy Officer.

A complaint or a request for an investigation may be addressed in writing to the AIR CANADA VACATIONS Privacy Officer at the following address: 

Air Canada Vacations,
1440 St. Catherine St. West, Suite 600,
Montreal, Quebec, 
H3G 1R8

Unless it is manifestly abusive, any complaint or request for an investigation shall be the object of an investigation or a response within sixty (60) business days. If the complaint is justified, AIR CANADA VACATIONS will take appropriate measures to address the complaint, by allowing access to the requested information, by proceeding with rectification or, as the case may be, by amending its Policy and practices.

®Aeroplan is a registered trademark of Aeroplan Inc., used under licence.