Air Canada Vacations is here to help with any inquiries or information regarding your hotel booking.

Before your trip:
Call Customer Service toll-free at 1 833-752-2210

Monday to Friday: 8 a.m. to 9 p.m. ET
Saturday and Sunday: 9 a.m. to 5 p.m. ET
Closed on all major Canadian holidays

During your trip:
Call Customer Care at 1 800-296-3408

Monday to Friday: 4 a.m. to 9 p.m. ET
Saturday and Sunday: 4 a.m. to 6 p.m. ET
Open during all major Canadian holidays

After your trip:
For any inquiries regarding hotels or to file a complaint regarding a hotel, please use our Support Contact Form.

NOTICE: BOOKINGS PRIOR TO AUGUST 9TH

We've recently made changes to our website. If you booked a hotel prior to Thursday, August 9, 2018, you will need to go to the previous booking site to retrieve your booking or call 1-866-264-7758.